Ten years after Cluetrain's original publication, too many companies still ignore the idea that markets are really made up of people. In our rapidly changing world, this book's message is more vital than ever. Companies may be wired for business, but they still struggle with how to talk to their customers like human beings.The 10th Anniversary Edition features extensive new commentaries by industry leaders, but the core message of this modern business classic remains intact.

Written by two experts in the field, A. Michael Spence, winner of the 2001 Noble Prize for Economics, and Garth Saloner, the Jeffrey S. Skoll Professor of Electronic Commerce, Strategic Management, and Economics at Stanford University, Creating and Capturing Value: Perspectives and Cases on Electronic Commerce is an introduction for students to the volatile, developing world of e-commerce. The book has two parts, "Perspectives" and "Cases." "Perspectives " provides an overview of important issues in electronic commerce such as the technologies that preceded the Internet, how the new technologies are changing the landscape and how new and established firms must respond to changes in the business environment. "Cases" includes 22 cases that have been developed at Stanford over the past couple of years.