"As the Internet grows more sophisticated, it is creating new threats to democracy. Social media companies such as Facebook can sort us ever more efficiently into groups of the like-minded, creating echo chambers that amplify our views. It's no accident that on some occasions, people of different political views cannot even understand each other. It's also no surprise that terrorist groups have been able to exploit social media to deadly effect. Welcome to the age of #Republic. In this revealing book, Cass Sunstein, the New York Times bestselling author of Nudge and The World According to Star Wars, shows how today's Internet is driving political fragmentation, polarization, and even extremism--and what can be done about it. Thoroughly rethinking the critical relationship between democracy and the Internet, Sunstein describes how the online world creates "cybercascades," exploits "confirmation bias," and assists "polarization entrepreneurs." And he explains why online fragmentation endangers the shared conversations, experiences, and understandings that are the lifeblood of democracy. In response, Sunstein proposes practical and legal changes to make the Internet friendlier to democratic deliberation. These changes would get us out of our information cocoons by increasing the frequency of unchosen, unplanned encounters and exposing us to people, places, things, and ideas that we would never have picked for our Twitter feed. #Republic need not be an ironic term. As Sunstein shows, it can be a rallying cry for the kind of democracy that citizens of diverse societies most need. "--

Amy Webb is a noted futurist who combines curiosity, skepticism, colorful storytelling, and deeply reported, real-world analysis in this essential book for understanding the future. The Signals are Talking reveals a systematic way of evaluating new ideas bubbling up on the horizon--distinguishing what is a real trend from the merely trendy. This book helps us hear which signals are talking sense, and which are simply nonsense, so that we might know today what developments--especially those seemingly random ideas at the fringe as they converge and begin to move toward the mainstream--have long-term consequence for tomorrow. With the methodology developed here, we learn how to think like a futurist and answer vitally important questions: How will a technology--like artificial intelligence, machine learning, self-driving cars, biohacking, bots, and the Internet of Things--affect us personally? How will it impact our businesses and workplaces? How will it eventually change the way we live, work, play, and think--and how should we prepare for it now?--Adapted from dust jacket.

Customers have radically changed the ways they interact with businesses, and today's organizations need to adapt Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next few years, not because of macroeconomic stress, but because there is an emerging generation that is radically changing the rules of customer engagement. In Build For Change , Pegasystems CEO Alan Trefler shows exactly what companies can do to turn the coming "customerpocalypse" into one of the biggest business opportunities of the decade. The newest generation of consumers is turning customer relationship management on its head. Build For Change highlights the revolutionary changes to business, marketing, and technology practices that are needed to survive and thrive in these unforgiving times. Readers will learn how businesses are increasingly relying on new forms of customer engagement, and how one customer's experience—whether good or bad—can alter a company's reputation with the click of a mouse. With practical insight from a leader in customer engagement, this book serves as a timely wakeup call to companies that have not yet embraced the digital future. Traditional marketing is becoming increasingly irrelevant, and businesses must become more customer-centric while taking a completely different approach to adopting and using technology. Build For Change outlines exactly what can—and must—be done to ensure sustainable success in the new digital era: Relate to the new generation of consumers, and understand their preferences and demands Stop obsessing about mountains of data, and instead apply business-driven continuous improvement to customer processes Learn how to overcome the fatal flaws of current technology fads Rethink organizational roles to drive adaptive and transformative innovation Consumers have more options than ever before, and ensuring customer loyalty in the modern market means knowing exactly what the customer wants and how to deliver it brilliantly. Build For Change provides actionable guidance for engaging this new connected consumer.

The technologically tethered, iPhone-addicted figure is an image we can easily conjure. Most of us complain that there aren't enough hours in the day and too many e-mails in our thumb-accessible inboxes. This widespread perception that life is faster than it used to be is now ingrained in our culture, and smartphones and the Internet are continually being blamed. But isn't the sole purpose of the smartphone to give us such quick access to people and information that we'll be free to do other things? Isn't technology supposed to make our lives easier? In Pressed for Time, Judy Wajcman explains why we immediately interpret our experiences with digital technology as inexorably accelerating everyday life. She argues that we are not mere hostages to communication devices, and the sense of always being rushed is the result of the priorities and parameters we ourselves set rather than the machines that help us set them. Indeed, being busy and having action-packed lives has become valorized by our productivity driven culture. Wajcman offers a bracing historical perspective, exploring the commodification of clock time, and how the speed of the industrial age became identified with progress. She also delves into the ways time-use differs for diverse groups in modern societies, showing how changes in work patterns, family arrangements, and parenting all affect time stress. Bringing together empirical research on time use and theoretical debates about dramatic digital developments, this accessible and engaging book will leave readers better versed in how to use technology to navigate life's fast lane.

A crucial guide to life before—and after—Tinder, IVF, and robots. What will happen to our notions of marriage and parenthood as reproductive technologies increasingly allow for newfangled ways of creating babies? What will happen to our understanding of gender as medical advances enable individuals to transition from one set of sexual characteristics to another, or to remain happily perched in between? What will happen to love and sex and romance as our relationships migrate from the real world to the Internet? Can people fall in love with robots? Will they? In short, what will happen to our most basic notions of humanity as we entangle our lives and emotions with the machines we have created? In Work Mate Marry Love , Harvard Business School professor and former Barnard College president Debora L. Spar offers an incisive and provocative account of how technology has transformed our intimate lives in the past, and how it will do so again in the future. Surveying the course of history, she shows how marriage as we understand it resulted from the rise of agriculture, and that the nuclear family emerged with the industrial revolution. In their day, the street light, the car, and later the pill all upended courtship and sex. Now, as we enter an era of artificial intelligence and robots, how will our deepest feelings and attachments evolve? In the past, the prevailing modes of production produced a world dominated by heterosexual, mostly-monogamous, two-parent families. In the future, however, these patterns are almost certain to be reshaped, creating entirely new norms for sex and romance, and for the construction of families and the raising of children. Steering clear of both techno-euphoria and alarmism, Spar offers a bold and inclusive vision of how our lives might be changed for the better.

In 1946, the World Health Organization defined health as: "a state of complete physical, mental, and social well-being, and not merely the absence of disease or infirmity." Until now, no one has defined this third dimension to health, or described strategies to deliver it. This ground-breaking book is the first to do so. Twenty-five years after the arrival of the Internet, we are drowning in data and deadlines; we can never have imagined that our daily intake of information and achieving a healthy balance in our personal and professional lives could feel so complex and so unhealthy. In recent years, organizations have come a long way towards promoting health literacy (on obesity, smoking, diet, and exercise) and some way in acknowledging mental health issues. But acknowledging the challenges of the Internet and social media on employee and workplace health is the social element, and most have not yet begun to offer solutions around either better information and knowledge management, or developing better and more sustaining relationships. The challenges, threats, and opportunities of a "perma-connected" global economy and society could not be greater-and they will only increase. This is the first book to define what social health means in both society and the modern workplace. Here, Julia Hobsbawm argues that developing social health will help employees become more efficiently engaged with each other and their work, and help employers to create workplaces that support social health and thus greater productivity.

Beginning with the development of the compass, Ruling the Waves examines a series of technological revolutions that promised, in their time, to transform the world's politics and business. With Debora Spar's gifted storytelling, each chapter reads like an adventure tale as she recounts the histories of the printing press and maps; of the telegraph, radio, and satellite television; of software, encryption, and the advent of digital music. At each of these junctures Spar suggests that invention led to both a wave of commerce and of chaos. Entrepreneurs such as Samuel Morse and Rupert Murdoch carved new markets from the emerging technology and proclaimed that the old rules no longer applied. And for a while, they were right. But eventually--and inevitably--even cowboys need rules: rules of property, rules of coordination, rules of competition. The erstwhile pioneers thus turn to government, lobbying for order and setting the stage for the next wave of discovery. A fascinating history of business, Ruling the Waves is also an original, thought-provoking analysis of the parallels between past innovations and inventions and our own tumultuous times.

Modern science, the Internet, big data, and AI are each saying the same thing to us: the world is -- and always has been -- far more complex and unpredictable than we've allowed ourselves to see. As a result we're undergoing a sea change in our understanding of how things happen, and in our deepest strategies for predicting, preparing for, and managing our lives and our businesses. For example, machine learning allows us to make better predictions (think the weather, stock performance, online clicks) but we know less about why those predictions are right--and we need to get used to that. And in fact, over the past twenty years we've been unintentionally developing strategies that avoid anticipating what will happen so we don't have to depend on unreliable revenue forecasts, assumptions about customer needs, and hypotheses about how a product will be used. By embracing these strategies, we're flourishing by creating yet more possibilities and yet more unpredictability. In wide-ranging stories and characteristically all-encompassing syntheses, technology researcher, internet expert, and philosopher David Weinberger reveals the trends that hide in so many aspects of our lives--and shows us how they matter.--

The protests unleashed by Iran's disputed presidential election in June 2010 brought the Islamic Republic's vigorous cyber culture to the world's attention. Iran has an estimated 700,000 bloggers, and new i media such as Facebook, Twitter and YouTube were thought to have played a key role in spreading news of the protests. The internet is often celebrated as an agent of social change in countries like Iran, but most literature on the subject has struggled to grasp what this new phenomenon actually means. In this work, the authors give a flavour of contemporary Internet culture in Iran and analyse how this new form of communication is affecting the social and political life of the country. Although they warn against stereotyping bloggers as dissidents, they argue that the internet is changing things in ways which neither the government nor the democracy movement could have anticipated. Blogistan offers both a new reading of Iranian politics and a new conceptual framework for understanding the politics of the internet, with implications for the wider Middle East, China and beyond. -- Book cover.