Businesses these days talk a lot about figuring out what the customer wants. Well, here’s your first lesson: the customer doesn’t know what he wants. This book is going to show you how to convince him he wants the thing you’re selling. Les Gold has been in business since age twelve, when he started selling used golf clubs from his dad’s basement. Now he owns Detroit’s biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn. As a third-generation pawnbroker, Gold grew up in the business, dealing with customers who could be unruly and violent as often as they were friendly. He became good at selling just about anything and at buying items for what they were worth. Although he started at his family’s small pawnshop, he has now expanded into a fifty-thousand-square-foot former bowling alley, making a thousand deals a day. On any given day, he could be taking a vintage car in to pawn or chasing down a thief who’s just stolen a gold chain from the store. No business school in the world can teach you as much about buying, selling, negotiating, managing employees, dealing with customers, advertising, tracking trends, and predicting the economy’s ups and downs. In this entertaining, honest book, Gold takes you inside some of his weirdest, wackiest deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his business?and neither should you. You will learn: How to tell an emotional story when you’re selling?and take emotion out of the transaction when you’re buying Why judging your customers before you know them can kill a potential deal How to deal with risk, both mental and physical How to communicate with employees (even if they’re your own kids) Why investing in relationships with your community is time well spent Why your business should never be limited by what others tell you it should be No place in the world prepares you better for the working world than a pawnshop, and Les Gold takes you inside his shop to share what he’s learned from fifty-five years in the most interesting job in the world.

Now a major motion picture starring Drew Barrymore, Ted Danson, Kristen Bell, Tim Blake Nelson, John Krasinski, and Vinessa Shaw—an account of the dramatic rescue of three gray whales trapped under the ice in Alaska in 1988. Set in Cold War–era 1988, Freeing the Whales tells the real story behind the remarkable, bizarre, and oftentimes uproarious event that mesmerized the world for weeks. On October 7, an Inuit hunter near Barrow, Alaska, found three California Gray whales imprisoned in the Arctic ice. In the past, as was nature's way, trapped whales always died. Not this time. Tom Rose, who was covering the event for a Japanese TV station, compellingly describes how oil company executives, environmental activists, Inupiat people, small business people, and the U.S. military boldly worked together to rescue the whales. He also tells the stories of some of the more than 150 international journalists who brought the story to the world's attention. The rescue was followed by millions of people around the world as Ronald Reagan and Mikhail Gorbachev joined the forces of their two nations to help free the whales.